One address, five different kinds of letter. What you include decides how fast you get a useful answer, so the table is the short version and the sections underneath are the detail.
| What you are writing about | What to include | What happens to it |
|---|---|---|
| A correction | The page address, the sentence you are questioning, why you think it is wrong, and a source if you have one | Checked against the source. Published if it holds. |
| An accessibility barrier | The page, what you were trying to do, what got in the way, and the device, browser or assistive technology if you know it | Goes ahead of everything else in the queue if it blocks a primary task |
| A privacy or data request | Which right you are exercising and enough detail to locate what you are asking about | Identity may need verifying first; see the Privacy Policy |
| A commercial or partnership inquiry | The proposed scope, the commercial relationship, the timing, and the deliverables | Answered on the terms set out in Disclaimers & Disclosures |
| Anything urgent or medical | — | Not here. A clinician who can assess you, or emergency services. |
Corrections
Include the page address, the sentence you are questioning, why you think it is wrong, and a source if you have one. A citation makes it faster; it is not a requirement. Brands and manufacturers are welcome to write, and get exactly the same treatment as a reader — checked against the source, published if it holds.
Accessibility
Tell us the page, what you were trying to do, what got in the way, and the device, browser or assistive technology if you know it. A barrier that blocks a primary task takes priority over everything else in the queue.
Privacy and data requests
This is the route the Privacy Policy sends you to for access, correction, deletion, restriction, objection, portability, and for withdrawing consent to optional processing. Say which of those you want and give enough detail to find what you are asking about. We may need to verify identity before fulfilling a request. Exercising a right provided by applicable law does not change how you are treated here.
Entries made in the Claire Elise Wellness tools are a separate matter, because they never leave your own browser and there is nothing at this end to send you. That architecture is described in Privacy and Your Data.
Partnerships and commercial inquiries
Say what you are proposing in the first paragraph rather than the fourth: the scope, the commercial relationship, the timing, and the deliverables. It saves an exchange of letters, and it lets me answer honestly rather than vaguely. We do not accept payment for undisclosed placement or guaranteed positive coverage. The full commercial policy — affiliate links, advertising, gifting, owned products — is set out in Disclaimers & Disclosures.
What this address cannot do
Messages through this site do not create a clinician-patient, provider-patient, attorney-client, medical-consultant, or other professional relationship. We cannot assess symptoms, diagnose conditions, determine candidacy, recommend individualized treatment, or respond to urgent reactions through general correspondence.
Do not use this route for urgent medical, adverse-reaction, legal, safety, or emergency matters. Seek appropriate professional or emergency care.
That is not a formality. A letter sent here waits for somebody to open it, and a reaction to a treatment does not.
Write to the desk
Email hello@northernlanternhouse.com. Include the page URL when you are reporting a correction, accessibility issue, or broken link. If you are telling me something here is wrong, expect the page to change — or to hear why it will not.